Careers

About Clearoute

We’re not your typical agency. For 25 years Clearoute has established itself as a growth partner. We strive to help others thrive. Clearoute is a next generation professional services company that offers pay to play programs and performance based programs and services across various verticals.

Current Opportunities

Job Description:

We are looking for an experienced, forward-thinking and proactive virtual assistant who is receptive and motivated. For Customer Support, Reporting and Social Media Management.

**Must be able to work Full Time within the hours of 8:00 PM to 3:00 AM Manila Time / Mon-Fri**

Virtual Assistant Duties and Responsibilities:

  • Excellent customer service
  • Set up a schedule for daily posts on social media platforms via scheduling software
  • Respond to client information mailbox
  • Organize content for weekly approval before scheduling
  • Monitor relevant topics, news stories, and brand mentions and provide suggestions for real-time engagement.
  • Gather social media analytics
  • Gather Industry Data and Research
  • Presenting data in an easy-to-understand format
  • Prepare and organize reports
  • Follow-up with internal team members
  • Organize Content
  • Take notes and translate into actionable tasks
  • Take notes and translate into actionable tasks

Skills:

Basic Graphic Editing, Fluent in speaking and Writing English, Good Communications skills, Organized, Prompt, Responsive, Punctual, Trustworthy / Honest, Professional

MARKETING & SALES

Social Media Marketing

CUSTOMER SERVICE & ADMIN SUPPORT

Social Media Moderation

OFFICE & ADMIN (VIRTUAL ASSISTANT)

Admin Assistant

Virtual Assistant Requirements and Qualifications:

  • Ability to read and write notes in English
  • Experience Using CRMs (e.g. Asana) and Google Hangouts
  • Experience with word-processing software and spreadsheets MS Office)
  • Knowledge of online calendars and scheduling Google Calendar)
  • Excellent email and instant messaging communication skills
  • Excellent time management skills
  • Can commit to long term employment
  • Solid organizational skills
  • Stable Internet
  • Punctual and dedicated
  • Experience working graveyard shifts
  • Project Management Experience
  • Excellent English Grammar and Speaking Skills
  • Perform HR related tasks (Onboarding/Creating Job Descriptions/Posting Jobs/Compiling Candidates/Preparing Contracts)
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Job Description:

We are looking for an experienced, forward-thinking and proactive project manager who is receptive and motivated.

**Must be able to work Full Time within the hours of 8:00 PM to 3:00 AM Manila Time / 8:00 AM - 6:00 PM EST, Mon-Fri**

Role:

  • Represent the company in managing and delivering communicative and quality service to clients during the project term
  • Improving and amending standard operating procedures to ease the support team’s workflow and improve customer experience
  • Understand the entire workflow for each project so that work can be completed within the specific timeframe

The Project Lead will also work with different stakeholders for the following:

  • Work with the operations manager to improve processes by making it more efficient and make sure that the team follows the process.
  • Work with clients and improve onboarding experience of the client
  • Work with the fulfillment team (Account Management, Graphics and Copywriters) to make sure that the project team have been assigned to the set-up

Key Responsibilities:

  • Oversee & plan out the entire project timeline from start to finish
  • Gather information from the client so that the team is able to work with more resources and produce better quality work
  • Build rapport & update clients on weekly progress and keep communication with clients tight
  • Manage the client’s google drive folder by following the file-tracking SOP
  • Develop a series of workflow steps or checklists for the team to execute to ensure that nothing gets overlooked and enable the team to keep up to date with the progress
  • Check through all project work before submitting to the Project Lead
  • Collaborating with Project Lead and Operations Manager to define and prioritize the projects
  • Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various task and deliverables
  • Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.
  • Drafting new and improving existing processes to gain efficiencies
  • Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.

Results:

  • Understand all of the company’s products and offers
  • Revert emails within 24 working hours
  • Resolve and reduce client’s issues
  • Ensure the delivery of company products to clients
  • Maintain the workflow and operations of the creative and tech team
  • Everyone in the team fully utilize Asana on their day to day tasks
  • Achieve the goals of each project launch

Requirements:

  • Degree/Masters or equivalent
  • Good knowledge of Gmail, Google Documents, Google Drive, Dropbox, Asana, Slack
  • Analytical mind with problem-solving aptitude
  • Strong time management skills
  • Familiarity with the customer experience and service procedures
  • At least 3 years experience as a Project Manager Office Manager
  • Solid background in managing digital projects
  • Excellent written and verbal communication & interpersonal skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • PMP II certification is a plus
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